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1. Connect With Your Customers on Social Media During a Critical Moment

We’re all dealing with the impact the coronavirus outbreak has had on our lives whether you’ve tested positive or not. We’re all taking precautions. We’re locked in our homes and our kids aren’t in school. We can’t visit our friends. We can’t eat at our favorite restaurants or go out to the movies. Sure, all minor conveniences but jarring nonetheless. This is a time to really show empathy to others and help out where you can. This is a time we all need to be sensitive — and not too salesy or pushy — but it’s a great opportunity for your brand to stand out during a difficult time. More people are on social media now while stuck at home, scanning for updates and trying to stay connected in a suddenly isolated nation. Also, use your business to contribute to area food banks or assist the elderly with their grocery shopping. And promote your good deeds with social media marketing to help build your brand. Our communities need each other now more than ever. People need support, understanding, education, resources. Social media can provide just that and can be extremely powerful if it’s done correctly. Make Sure Your Business Can Be Found Online

2. Make Sure Your Business Can Be Found Online

In case you haven’t noticed, more people are online right now than in their cars or walking the sidewalks. Search traffic has increased significantly over the past week and will continue to climb as we hunker down. We’re all glued to our computers and phones looking for updates within our community. We’re also looking for entertainment and ways to pass the time. For many, that includes shopping online. Anything online right now will be consumed more than ever before. This is not the time to be hidden online. You should be using search engine optimization (SEO) strategies to climb to the top of Google’s search engine results pages (SERPs) so your business can be easily found. This is not a time for a business to go into a shell and poke out your head every few days to see if the sun has come out. Pay-Per-Click (PPC) Advertising is a Smart Move

3. Pay-Per-Click (PPC) Advertising is a Smart Move Right Now


With more people at home in front of their screens, it’s a great opportunity for businesses to use PPC marketing to connect with their customers and gain a competitive advantage. Oh, and it’s a great chance to save some money within your digital marketing budget. On average, cost-per-clicks have decreased by 6 percent across all verticals since last week.

And CPC is likely to continue to decrease in the coming week, reducing the amount of money an advertiser pays a publisher for every ad click. That gives your business another opportunity to scoop up that lost market share from others pulling back during this time. Stay Ahead or Jump In Front of Your Competition

4. Stay Ahead or Jump In Front of Your Competition

SEO helps your business increase organic traffic to your website and move past your competition. You want to be on the front page of the Google SERPs — and at the top of the list — so that when your customers search for certain keywords you’re the company they end up calling. To climb to the top of the SERPs takes time and strategic optimization strategies. If you don’t continue to optimize your website and content daily, you lose valuable ground in the search results and your free-fall could cost your business thousands of dollars in lost revenue. It’s important to stay ahead of the curve and do whatever is possible to keep your website updated and optimized. The level of competition within businesses will probably increase in the near future and it’s also important to remain competitive with your digital marketing strategy to help your site rank higher than competitors. What you don’t want to do is halt an SEO campaign. That can be a critical mistake for your business. Your leads and revenue will suffer. But if others choose to pull back on SEO, it’s also a perfect time for your business to push even harder to surpass your competitors. Competitors may be stopping their campaigns because of their fear of what is ahead or their current situation. This is a great time to strengthen your campaign in order to improve your rankings and potentially outrank competitors. Prepare Your Business For the Bounce-Back Surge

5. Prepare Your Business For the Bounce-Back Surge

As we noted earlier, the coronavirus outbreak should fade (just as it has in China) after a few months. That’s when normalcy returns and consumers’ spending habits stabilize. You have to remember that SEO is more of a long-term strategy. What you do today for your SEO campaign will affect your organic search traffic two months from now. Pausing your SEO campaign now could have a detrimental impact on your revenue potential two months from now when the coronavirus starts to become a distant memory. If you stop the momentum now when the market starts to rise you won’t see the results you want. Anticipate the low times, prepare and press now while others are letting up. The results will be in your favor when you will need it. Provide Opportunities for a Special Offer

6. Unique Circumstances Provide Opportunities for a Special Offer

During this uncertain time period, you have the opportunity to show support for your customer base by offering special discounts that will keep your revenue flowing. Identify your product-market fit and create a special offer. Many people are at home browsing, looking for discounts to save money during a time of unrest. It’s a great way to engage with your customers and keep a steady stream of revenue that will keep your doors open. You can push out your special offers through pay-per-click (PPC) advertising and social media. Be prepared to jump into action with new strategies to help your brand come back to a ‘healthy market,’. The preparation should start today. Local SEO is now More Relevant

7. Local SEO is now More Relevant; So Are Your Online Reviews

We’ve all reduced our travel and are staying close to home. In the rare times when we do leave our house, we’re looking for nearby destinations for services and supplies. So you want to make sure your business is using local SEO strategies to optimize your website for “near me” searches. You want customers in your geo region to be able to easily find you online so they turn to you first. At a time when we’re all looking for more convenience, this gives your business a chance to provide assistance during a critical time for families. Another way to boost your local SEO during this time is to not forget about the importance of adding positive reviews. During the coronavirus, online reputation management is as important as ever because this is a great time to really connect with your target audience during a chaotic time. To provide the right service or product for people during a stressful time like this — when they need it most during this COVID-19 pandemic — is likely to be rewarded with a glowing review. Even though Google My Business (GMB) has temporarily suspended publishing online reviews, you should still push to get reviews submitted so they publish when GMB returns to normal. One way to boost your brand during a crisis is turn to a professional online reputation management company. Companies have a tremendous opportunity to improve their Google review profile during this time of crisis. Many businesses will not add reviews because of closures and lack of attention, so some companies can create a competitive advantage with a proactive approach. This is also the perfect time to start an Amazon marketing campaign to take advantage of the eCommerce surge. Now is a perfect time for eCommerce businesses to leverage digital marketing.

There has been a massive influx of consumers shopping online with recent events, causing businesses such as Amazon to hire nearly 100,000 new employees to prepare for the increase in business. Utilize digital marketing now to stand out. Inform Your Customers

8. Be Prepared to Pivot as a Business and Inform Your Customers

In a fluid situation, your business should also be fluid. This is a time that you should find ways to connect with your customers like never before. It shows empathy and keeps you relevant at a time when your business may have been impacted by people staying at home. For instance, restaurants are shutting down right now because customers aren’t dining in. You should make sure you’re offering free delivery services. Also, let your customers know you’ve increased your sanitary practices and how you’re doing that specifically. But other businesses should pivot right now, too, as we stay in. Gyms have closed their doors in an effort to prevent the spread of the coronavirus, but why not offer online workout classes right now? Dentists could offer online consultations. Grocery stores should offer free curbside pickup. All of these opportunities can be boosted with strategic social media campaigns. Since people are forced to be quarantined at the moment, there will be more eyeballs than ever before online so people will be consuming more digital marketing on all fronts. People will be looking to social media especially for updates on closures, new procedures for businesses and news. They will also be looking to see how brands and businesses are reacting to the current business environment. Now is probably the most important time to be visible digitally because other forms of traditional marketing will be stalled. Don’t Fall Victim to the Panic Move

9. Don’t Fall Victim to the Panic Move

How much toilet paper do you have at your house right now? If your answer is a closet full, you’re likely one of the people who flocked to the store when the coronavirus hysteria started to accelerate over the weekend. That’s not how you want to react if you want to implement a smart digital marketing strategy. You never want to make a panic move. You always want to use metrics and analyze all of the data you have available before making a decision. Knee-jerk reactions usually don’t end well in digital marketing. Take caution when quickly reacting to a sudden shift in the economy or market. The economy isn’t stopping. Homeowners still need home service providers. People still need goods and services. Money is still changing hands and consumers are still relying on Google to find people to do business with. Finish Your Digital To-Do Lists

10. Use this Down Time to Finish Your Digital To-Do Lists

Now that you’re not commuting to the office or taking in-person meetings, your schedule has likely freed up some time for you. Those marketing items that may have fallen through the cracks and been overlooked can now be addressed. Perhaps your website needs a fresh look with a redesign.


This is also a great time to have a conversion rate optimization specialist perform a CRO audit of your website to ensure your call-to-actions (CTAs) are turning leads into customers. Also, it’s an ideal time to do an SEO audit of your website to ensure you’re maximizing your optimization strategies.

  • Synchronous

Use more video (again)


Video remained a popular digital marketing tactic in 2019, and it’s a must marketing strategy for this year, too.


Stuart Leung, vice president of marketing for vaping brand Breazy, said videos forge stronger bonds with consumers, which, in turn, makes them more likely to purchase a product. Options include tutorials, testimonials and behind-the-scenes footage.


Case in point: Chris Savage, CEO of video software company Wistia, said Wistia has paid close attention to the rise of streaming platforms and has seen more and more businesses take a page from the Netflix playbook, creating longer-form original content to build brand affinity. That’s why Wistia created its own late-night-style talk show, Brandwagon.


“Throughout the series, I talk with some of the top minds in the marketing world to learn the secrets behind some of their biggest successes,” he said. “Plus, we welcome some unexpected special guests and our team even buys a ’91 wagon to transform into the ultimate Brandwagon along the way.”





Wistia used social media to advertise trailers and clips and allows viewers to binge watch the entire show, resulting in a steady increase in brand search volume and an increase in overall time spent with the brand, Savage said.


Livestream


Morgan Lathaen, marketing specialist at printing company Thumbprint, noted livestreaming was on the rise in 2019 and will continue to dominate in 2020 because it is free, takes a short amount of time to produce, reaches a broader target audience, and offers authentic user engagement.


“With that, live content has the ability to generate greater impressions than posts published in newsfeeds,” she added.


Try explainer videos


Another option for video content is explainers. That’s what Raj Vardhman, editor-in-chief of remote work resource GoRemotely.net, said his site opted to do in 2019 to make complex concepts easier to understand.


“The Google algorithm continues to favor websites with video content, which makes these incredibly important both for marketing and SEO,” he added.


Larissa Murillo, Marketing Manager at SEO and website marketing tool Marketgoo, said Marketgoo took this one step further by creating a course for online learning platform Udemy that was more educational than promotional.

Are you just getting started with a social media plan for your business, or looking to update your current one? There are numerous tasks that have to be completed to ensure your plan is a success. How can you sort these tasks to stay on track?

We’ve broken down the timing for 12 essential social media marketing tasks below.

Daily

Utilize a social posting calendar. Each day you should set aside a few minutes to check on your social posting calendar. Ensure that scheduled posts were published and that future content is still on track.


Execute customer service checks. Customer service checks are best done at the same time(s) each day. This way you can be sure that you aren’t missing any crucial messages, or causing customers to wait longer than necessary for a response.


Discover trending topics and hashtags. This will allow you to stay on top of current news and join relevant conversations as they are taking place.


Weekly

Sync with your team on goals. It’s imperative that your team remains on the same page when implementing your marketing strategy. Touch base each week so that every member of the team is apprised of what is coming down the pipeline during the next week.


Identify your competitor’s top posts. Checking in on your competition will give you insights into the types of content that your audience is most interested in. Documenting your competitors top posts will help you generate content that receives more engagement.


Track results. All of the hard work you’ve put into your strategy doesn’t mean anything if it doesn’t help your brand achieve its goals. Check your results each week to make sure you are staying on track and that your content is being well received.


Monthly

Collect monthly data. By gathering your results each month, you can assess the strategies that are working the best (and worst) and make crucial adjustments for future months.


Identify top posts and incorporate similar content into future social posting calendar. Assess what’s working (and what isn’t) and adapt accordingly for the next month.


Research upcoming news to begin drafting content for it. Social media content can become irrelevant quickly. Keeping an eye on where key industry conversations are heading will give you the advantage of being able to post about them as soon as they come to fruition.  


Quarterly

Review and evaluate your KPIs. Key performance indicators help you determine which analytics matter the most and the results you need to accrue in order to be successful. Each quarter take note of the KPIs you set and if you reached them.


Conduct an audience analysis. Your audiences’ needs and behaviors can change over time. Each quarter check in on your audience so that you can continue to create content they will interact with.


Set goals and KPIs for the next quarter based on the previous quarter’s results. Once you know the results of the previous quarter, it’s time to look ahead to the next quarter. Use the previous quarter’s KPI results to help determine what they should be moving forward.



©2010 by Synchronous The Social Media Company